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Frequently Asked Questions:
Please follow these steps:
How can I find out how many minutes I have left? Each time you use you Calling Card to place a call, the number of minutes available for that particular call will be calculated and announced to you before the call connects. Please contact our Customer Service, and we will respond to you as soon as possible.
Can I recharge my Calling Card? Not at this time How to buy / order a Calling Card? Go to www.kievstar.com, click on "Buy Card" and follow the instructions. Phone Card is ordered online on our web page 24 hours a day 7 days a week. How can I Pay for Calling Cards? VISA, MasterCard, Discover, American Express Can I purchase your Calling Cards over the phone? Not at the time For your & our security reasons, it is absolutely essential that your address & telephone number match with the address & telephone number presently on file with your credit card issuing bank. Once the PIN number is sent out by our system, The Sale Is Final. For all technical questions, i.e. connections quality, minute billing questions etc, please contact service provider's customer service 24/7 number that will be sent to you on request. Customer Service should be able to resolve any problems you may have. Be sure to have your PIN number available when contacting customer service. Please remember that only provider's customer service can help you with above problems. For questions in regard to this purchase and PIN delivery, use Contact Us page on this website. Why is my credit card declined / rejected? Our credit card processing company PayPal and Google Checkout has address verification system in place, if rejected please verify information you entered is correct and it should match with your credit card billing information. If you are declined again, please contact your credit card issuing bank. How long will it take to receive Calling Card? PINs are sent within an 5 minutes. If you do not receive your PIN within 3 hours please use Contact Us form on this website. I have a shared email. Can I use it? We do not recommend shared emails. Get your own private email from any of the free e-mail providers available e.g. Yahoo, Hotmail etc. Do I need a long distance carrier on my phone to use Calling Cards? No, you do not need a long distance carrier on your phone to use our Calling Cards. Please find local access number from list provided or use Toll free number. Please note that some cards that we sell may have local numbers only in specific regions and no toll free numbers. Please make sure you read all information BEFORE purchasing and contact us if you have any questions Where can I find info on Maintenance Fee, Connection Fee, Rounding & etc? Info on fees and charges is available on "More Info" and Terms and Conditions pages of every Calling Card on our website. When will I receive a Phone bill? This is a prepaid service; you pay in advance so you will never receive a phone bill for our services. When I try to call I get the message: " your call cannot be completed as dialed". Why? Please follow the exact instructions we emailed you when you purchased your Calling Card. You may have miss-dialed your destination number. Also be aware that some pay phones and cellular phones have restrictions. Check the number and dial again if the problem persists call our 24/7 customer service or contact Customer service Online I have a balance on my Calling Card. Can I transfer it? No. You can't do that at this time. You must use it. In what denominations is Calling Card available? Calling Cards are available in denominations from $5 to $200 depending on the card. Please check the card you are looking to buy. Is there a limit to the number of Calling Cards that I can purchase? There is no limit to the number of cards you buy if you already have purchased from us before. If this is your first purchase you can only get one PIN. Can I use the Calling Card outside of USA? Yes, please use our Search feature to find card best for your needs. How to find out my access number, customer service number & pin number? All this information will be e-mailed to you after the purchase. Can I safely enter my credit card number on your website? Yes. PayPal and Google Checkout are trusted internet payment processing agents. All online transactions are handled with maximum industry-standard SSL encryption as we take the issue of security seriously. Both use a 256-bit encryption code to ensure the highest level of security. Can I make local calls with your card? Yes. On all our cards you can make local, regional, state to state and international calls. When I purchase a Calling Card, will I get a Calling Card in the mail? As soon as your online transaction is complete, you will be e-mailed confirmation of your payment from PayPal or Google, followed by e-mail from us with Access Numbers and your PIN number. What is the expiration date of my Calling Card? Most usually expire in 90 days after first use. Please check before purchase. Do Rates differ depending on the time of the day of the day of the week? No. The Phone Card we carry has 24 Hours a day, 7 days a Week you enjoy same Rates as listed. We strive to maintain up to date information about rates on our website as carriers and service providers reserves the right to change rates any time it is recommended to check with customer service of the service provider of card for up to date rates information. How do I know that my transaction is secure? We employ the latest 256-bit encryption technology in all areas of the site, which requires you to provide your personal or account information. These include online ordering, order status, catalog requests and most contest forms. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser. What purpose my information will be used for? Personal information given to us for ordering on Kievstar.com is not shared with any outside entity without your permission. It is used for processing your order and for customizing your experience at Kievstar.com Contact our Customer Service is the most efficient mean of communication. If customers have a question that is not listed above, how do I reach Customer Service? If we have missed any questions you might have and couldn't find the answer to your question above please feel free to contact our Customer Service and we will research you question and respond promptly. Thank you. |
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About Us | Why Choose Us | Privacy | | Country Codes | Copyright © 2001 - 2009, Kievstar Communications . All rights reserved Kievstar Communications is an online retailer of prepaid phone cards & prepaid calling cards for the purpose of international calling cards & domestic long distance phone calls. This site provides calling card, phone card, and wireless recharge PINs delivered via email. |
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